Frequently Asked Questions

Your jewellery will usually arrive in a simple card gift box, within a letterbox friendly cardboard mailing box. It will be sent by Royal Mail Tracked or Special Delivery depending on the value, so will require a signature on arrival. Postage costs are included within the price of your piece.

I hope that you will be very happy with your jewellery, but if it is not what you were expecting for any reason, you may return it for a full refund within 14 days. Please contact me to let me know that you are returning it and send it by Tracked or Special Delivery. I cannot issue a refund until I have the piece returned to me in its original packaging. Please note that I do not refund the cost of return postage.

I cannot offer a refund for the return of earrings that do not have detachable earwires.

If you have booked a tuition session but cannot attend for whatever reason please let me know as soon as possible, for a refund as below:

• up to 4 weeks before the date - full refund

• up to 2 weeks before the date - 50% refund

• up to 1 week before the date - 25% refund

• within the week before the date - no refund

Please note that for cancellation of a group of 2 or 3 this applies to all participants.

In the shop section sizes of pieces and options for alternative chain lengths / bangle sizes are given. If you would like a size other than these, please contact me. 

Bangle sizing is for a round bangle and is as follows:

• small size - 6.5 cm diameter

• medium size - 7cm diameter

• large size - 7.5cm diameter

Rings are sized using the British alphabetical system. If you don’t know your ring size, you can ask your local jeweller to measure your finger! If you know your size using the American sizing system I can convert this. It is usual to go up a size for wide band rings for comfort.

Your jewellery will arrive with a care guide. Please contact me if you need any additional advice.

In accordance with UK law all my pieces with more than 7.78g silver or 1g of gold are hallmarked at the London Assay Office using my maker’s mark. More information here

I do not currently ship pieces out of the UK.

The one of a kind pendants that I make are generally sold on their own without a chain or neckring. The larger  pieces usually look best on a neckring (open at the back) or  neckwire (has a hook fastening). These are a lovely and elegant way to wear these pieces. They are also interchangeable, in that if you buy a neckring or wire, you can wear any of my larger pieces on it, or even wear it on its own! You do not need to buy a separate ring or wire for each piece. They are comfortable to wear and not so commonly seen - so you will stand out wearing one! I do sell them in different sizes, you can have different ones to suit different clothing necklines, but on the whole I find I wear the same two most of the time, above a lower neckline or on top of a jersey or high neckline.